I was visiting a customer from the oil and gas industry recently. We do a lot of cleaning work for them, but we never know what is coming or when, or even necessarily what they want doing with it. Nobody ever promised life would be easy!
It was potentially a difficult meeting since I was going to raise this and explain how difficult it made it for us to provide the service they needed. Thankfully he opened the meeting with the statement “I want visibility and clarity in our business”. He wasn’t just talking about his dealings with us, but overall.
As you can imagine the meeting went well, since we discussed how things should work to achieve common goals, not entering a blame game of why things hadn’t gone right in the past.
An open and candid relationship with customers is very important, we all need to be flexible and dynamic so we can be ready for anything.