How do you ship items back to us?

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01924 495 975     sales@sonicsolutionsltd.com     Open Contact Form

How do you ship items back to us?

We’re often asked how we send items back to a customer once they’ve been cleaned by us…

How we ship your item back depends on the size, weight, and how it is packaged. We generally ship items back in the same packaging they came in (unless the box is damaged/dirty) but we can add extra packaging should you require it.

We do not aim to make any money from shipping. We recharge our customers at cost price rounded to the nearest pound for convenience.

For smaller items – DHL Next day

For smaller items that come to us in a box. Once we have completed the clean we would ship back to you using DHL next day delivery. The standard cost of this is £15, although it can be more if there is more than 1 item, the box is very large, or the item is very heavy.

For pallets – Wilbys or Tap Freight

If we receive your item on a pallet, we will ship it back on one. We always make sure to cover the item for it to not get dirty in transit back to your site as well as keep it free from damage. For pallets, we either use James Wilby transport or Tap freight. They are both fairly local to us and we have used both many times over the years. We will usually get a quote from both and find you the best price for getting your item back to you.

As long as you have the dimensions of your box/pallet, we can get you a quote for shipping before you send the item so you aren’t hit with any unexpected costs at the end.

To book a Free Trial Clean or discuss your requirements with one of our expert staff. Call us today on 01924 495 975 or email sales@sonicsolutionsltd.com

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Click onPress the button to open our enquiry form and we’ll come back to you ASAP (usually within the hour) with answers, options, prices and services or call us today on 01924 495 975

Our Clients

What Our Customers Say About us

google-review

We approached Sonic Solutions after our parts manufacturers let us down and wasted precious time by supplying oily parts. Not only were they friendly, helpful and happy to rush our parts through - the quality was unbelievable! They arrived back at our factory just in time to not hold up production and we couldn't recommend them highly enough.

Martin Frings

google-review

Our company AssetCool found the entire team at Sonic Solutions to be responsive and incredibly supportive of a new project. Their technical knowledge is superb, and they delivered exactly what they promised. We're very happy to recommend them to anyone with ultrasonic cleaning needs, and look forward to working with them again in the future.

Tonia Parris

google-review

I reached out with a problem to various companies prior to talking with Sonic Solutions, most were unhelpful. These guys insisted on the first trial being for free! The job was excellent and the turn around time very impressive. We are now setting up a monthly cleaning regime with them. A joy to deal with.

Andy Sim

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